Shared agent call queue history
Webb16 feb. 2024 · Download and save the Teams Auto Attendant & Call Queue Historical Reports V3.0.7.zip file on your computer. Open the zip file. Open the Teams Auto … Webb18 mars 2024 · Is it possible to display a complete history of all incoming calls in a call queue. As far as I can see only missed calls are displayed. This is fine for working off callbacks, however quite often we find ourselves having to ask around the office whether anyone took a call from a certain customer.
Shared agent call queue history
Did you know?
Webb7 juli 2024 · Shared agent call queue history Can anyone advise when - Shared agent call queue history will be available still saying in an upcoming release on the Microsoft site This thread is locked. You can follow the question or vote as helpful, but you cannot reply to … WebbOther scenario is when the agent owns a Phone System License, in that case, will be possible to access the call history tab insede the queue's Channel. If you (or the queue …
Webb18 mars 2024 · Is it possible to display a complete history of all incoming calls in a call queue. As far as I can see only missed calls are displayed. This is fine for working off … Webb16 feb. 2024 · To show all the traffic for an auto attendant or call queue, you must select all the resource accounts assigned to the auto attendant or call queue. Only 28 days of …
Webb23 jan. 2024 · The following call result KPIs appear in the the real-time analytics and historical dashboards: Abandoned Calls / Abandoned Calls (IN) / Abandoned (IN): Inbound calls that were ended by the caller while waiting in the queue. Only the real-time dashboard displays the number and percentage. Active Calls / Active Calls (IN): The number of calls ... Webb13 apr. 2024 · This is due to a call classification issue that Support is working to correct. This is a call classification issue only, and these calls were successfully processed by …
WebbShared agent call queue history will be available in an upcoming release JonfenW • 2 yr. ago Thanks for pointing that out, glanced right past it! It's not the first time I've seen …
Webb8 jan. 2024 · Call Queue – showing analytics for calls coming into your Call Queues. Agent Timeline – showing a timeline view of agents being active in Call Queue calls. To learn more, read Auto Attendant & Call Queue Historical Report. You can test this report. This one could fit your requirements. Warm regards. Lars 0 Likes Reply how many days is 50 000 secondsWebb13 apr. 2024 · To show all the traffic for an auto attendant or call queue, you must select all the resource accounts assigned to the auto attendant or call queue. Only 28 days of history are available in the dashboard as call queue and auto attendant data is considered personal data and is subject to data privacy retention policies. See Also high speed internet gainesville flWebb27 sep. 2024 · 16. Agent Login History: The agent login history shows the queue manager how often their agents are logging in the call. This can highlight the agents who are not performing. The report also indicates the time agents log in and out of the queue. You can see the total time the agent has spent logged in by day and their total talk time. 17. how many days is 5 to 10 business daysWebb22 sep. 2024 · Presence Based Routing – checks if the agent is available and not in a call before routing a call to them. Longest Idle Routing – This will route calls to the agent … how many days is 5 monthWebb15 mars 2024 · After latest update with ability to add team channel as a call queue, missed calls still do not register in the call history of that queue. Only calls that left voice mails … how many days is 5 weeks pregnantWebbYou need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort. Solution: You set the routing method for the call queue to Attendant routing. Does this meet the goal? how many days is 5 years agoWebb23 jan. 2024 · The real-time analytics dashboard will display No Calls during the call queue's closed hours (when there's no inbound calls). The Service Level is calculated as … high speed internet grande prairie